Game empty promises

I handed in my Icemaker on 15 February 2019, for out of warranty repair. The unit was previously repaired by Game service provider. Game is advertising that they "We also ensure ongoing service on any product bought from Game even after the warranty expires." I followed up weekly on a Friday evening when visiting Game Menlyn branch. Every-time I received a different story on the the status of the quotation for the repair of the Icemaker. I also spke to Mr. Andrew Maeko at their customer services counter to no avail. From the power cables was ****** and the service provider not providing a quotation. I have requested a call back from the manager of Game in order to resolve this long outstanding repair. To this date I am still waiting for a call or resolution from Game to repair the unit I run a small guest house and when my guest request ice, I inform them that I am still waiting for Game for the repair of the Icemaker!! Game need to honour what they promise. If they cannot resolve their service providers, they need to replace the Icemaker.