Game - Empisol Expressions 8 Sewing Machine

I bought a sewing machine 2-3 months ago, to start using for hobbies. I only started using on Saturday the 11th of May 2019, as I have started doing a project for charity for the SPCA. I am currently sewing fleece material. After a few hrs of sewing the machine just seized up, the arm that moves the needle just seized and after inspection i found nothing stuck to cause the jam. I took it back to the store i got it from which was Game in Eastgate, on Tuesday the 14th May 2019. I swear the worst store to ever deal with, such don’t care attitude and as a customer you feel like you are invading their space and their free time. I was told by the customer service staff that it will have to be to sent through to determine if it can be repaired or replaced or refunded. I was so stressed cause if the manager of Game cannot see that such a new product can break down so quickly surely they don’t care about their customers. I was told that once it is booked in it will take 21 days. I asked if they can please consider a replacement cos I am currently doing sewing for charity and i cannot wait 21 days that practically almost 2 months, how am i going to complete the sewing for the needy if these people don’t have a sympathetic bone in their body?

The staff said she will call me the next day as she will explain to their supplier that it is urgent and they need feedback same day or the next. I waited till Friday the 17th May 2019 as they never bothered to call me at all. I left a message for the same lady at customer service that i booked my machine in and still she never called me back after leaving a message. So on Monday the 20th I went to see Game. A new lady was at the desk at customer service by the name of Kgolelele she said that it was too late to call their supplier as they close at 4pm and it was at the time after 5pm. She said that she would call me first thing Tuesday the 21st May in the morning with feedback from their supplier. She never did call me. So i called her instead on that Tuesday the 21st May 2019, only to find that they only communicate with their supplier via email!!!!! OMG that means they are unable to speak to their supplier, they have to send an email and then play the waiting game and guess whether or not they will reply to their email??? What kind of service does Game offer? This is utter bull****! They said that they can’t call their supplier cos they don’t answer!!! ***. I was beside myself  Kgolelele said that if the supplier doesn’t respond in 21 days then Game the store can then decide whether or not to replace the machine??? Are they for real?? Whether or not?

I cut the call with Game Eastgate and called Game Customer Service online. I spoke to Kurt. I explained what has been happening, he said that he would call the store and find out what is happening and that he will call me back. HE NEVER DID…But miraculously Game Eastgate manager Gladus calls me, and tells me her staff told her that she must call me with feedback about the machine I booked in. Feedback? Her feedback was to tell me exactly what I came to her store to do. My anger level now is starting to reach danger levels….how can a MANAGER of a store be that ***********? Seriously I was there when I came into the store to book it in, you don’t have to tell me what I came and did!!! She tells same nonsense information that her staff Kgolelele told me that they have to wait on their supplier to get back to them! I asked a question, how can they return or replace my item within 21 days from the day I book it in, if they are only going to take action after 21 days of waiting for their supplier to get back to them, and then they will assist their customer….would that not mean you are only willing to assist their customer (after they had been waiting for 21 days) with a decision what Game is willing to do in regards to the item in question? Would that not mean that Game’s customer would actually in fact therefore be waiting for longer than 21 days before AYTHING is actually done in regards to the faulty item that was purchased from their store??????

This is the worst load of **** I have ever heard any store make up, just in order for them to gain at the end of the day and their customer come out as the loser  I want my refund for my machine I do not want a replacement clearly a replacement means another s**** piece of junk and then in 2 weeks it will break down again and again I will be back to square one of fighting with you idiots at Game trying to get some sort of customer service………….which clearly does not exist with Game. Do you even care about your customers? Do you even care that they are happy with the products that are purchased from your store? I believe that this machine I bought from you was already a faulty item that was previously returned to your store by another customer, and your *********** staff put the item back on the shelf………anything to make more money of a damaged product right!!! And who cares if the new customer who purchases it ends up suffering because look whats happening with me, and there is not one person that cares about you the customer, at store level or customer care call centre level!!