SP
Shirley P

1 reviews | Active since Jun 2020

12 Jun 2020, 13:43

Game

Game on line must be the most useless e-commerce store ever. Delivered the wrong model TV 3 weeks ago. Customer Service absolutely pathetic - sitting with no TV during a lockdown is not an inconvenience to be apologised for it is something that needs to be rectified asap. It is not exactly rocket science to send the correct item and collect the one delivered. Monday after nothing had progressed in 2 weeks they were advised if it was not sorted out by today Friday 4pm, another whole week given, the delivered TV would be assembled and used. Today Friday 5 days later they request box to be opened and photos sent of the contents. Photos of the boxed incorrect item were sent 3 weeks ago. Investigation of the matter is not the customer's problem. Delivering what has already been paid for is.

0
Replies (1)
SP
Shirley P's update13 Jun 2020, 14:31
Reviewer Update
Thank you for the response Tammy but please bear in mind we are now using the one sent as from 4pm yesterday and it will only be released/exchanged at the same time as delivery of the correct one as was indicated in previous emails to your Customer Service and on this review.