PR
Phylicia R
1 reviews | Active since Dec 2024
11 Dec 2024, 13:55
Game
Yusrah Abdurahman learn some customer service skills. I basically had to relay what you could possibly do in order for you to assist me. This agent, Yusrah Abdurahman, from Game has the nerve to shut down the chat because I told him that I only received one order number and I made two orders. He tells me he cannot assist me since I have no order number, I explained to him that I need assistance on that and he says he can't assist me with no order number and shuts down the chat.
I don't know what training you have missed but you are in the wrong business if you think treating customers like that is okay. I am appalled at this behavior and the lack of resources for me to obtain any type of assistance
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Replies (4)PR
Phylicia R's updateReviewer Update
11 Dec 2024, 17:11So glad I shared my experience with Hello Peter. Not only did I get the assistance that I needed but I was also assisted by a lady who took her time and worked on getting a resolution for my case. I would like to add that my previous review was based on a consultant not on the products of the Game store. Thank you so much once again
PR
Phylicia R's update11 Dec 2024, 17:11
Reviewer Update
So glad I shared my experience with Hello Peter. Not only did I get the assistance that I needed but I was also assisted by a lady who took her time and worked on getting a resolution for my case. I would like to add that my previous review was based on a consultant not on the products of the Game store. Thank you so much once again
Game's replyOfficial
11 Dec 2024, 17:12Hi Phylicia, thank you for taking my calls. I'm sorry, for the service you received and that your query wasn't sorted. Regarding your order, you will receive one QR code and the store has advised that the order is split up into boxes and bags. Please get in touch should you need further assistance.
Game's reply11 Dec 2024, 17:12
Official
Hi Phylicia, thank you for taking my calls. I'm sorry, for the service you received and that your query wasn't sorted. Regarding your order, you will receive one QR code and the store has advised that the order is split up into boxes and bags. Please get in touch should you need further assistance.
PR
Phylicia R's updateReviewer Update
11 Dec 2024, 17:36Once again, thank you very much!! I appreciate the assistance and the impeccable customer service you provided me.
PR
Phylicia R's update11 Dec 2024, 17:36
Reviewer Update
Once again, thank you very much!! I appreciate the assistance and the impeccable customer service you provided me.
Game's replyOfficial
12 Dec 2024, 08:26It's only a pleasure, Phylicia.
Game's reply12 Dec 2024, 08:26
Official
It's only a pleasure, Phylicia.