GAME EASTRAND MALL - BAD SERVICE + DEFECTIVE PRODUCT

And really not happy with game East-Rand mall. On the 2nd of June 2023, I bought a whirlpool stove + oven, last week I got a guy to install it, then the stove works for a couple of days, then the stove kept tripping the electricity and the stops working and it kept tripping the electricity. I then took it back, the sales people were so rude, didn’t want to help me at all until the sales manager stepped in, everybody that was at the store at Sunday afternoon knows what happened and how disrespectful the sales guys were to me. The manager then tells me he doesn’t have stock and then I need to come collect a new one today, which was a lie. I called today, and am getting a different story, another manager (Simphiwe) then tells me he was told to book it in or I have to take it back so that the stove guys so that they can come check it at my place, where all this happened. How does this happen when the stove isn’t even 2 weeks at my place, refer to attached proof of purchase How do I cook till then? ive never received such bad service from a store. And the sales guys never offered an apology, When your buying, you also get these **** smiles and all that, all they care about is just seen a customer spend money and not care about the quality of the product. Once you have spent your money, it’s the costumer for themselves. Lesson learnt.

Collen Kha****bi, ***