Game Eastgate Poor Service, ***** & *******

I have had a horrible experience shopping at Game Eastgate and would like a refund for the money I spent there. I purchased a Hisense smart TV on the 2nd of December and it was defective within the first week. I tried to return it on the 14th day of purchase and the guy unpacking it pressed the corner, which damaged the already defective screen and tried to say it is my fault.

After having spoken with the manager to look at the footage, the manager never returned back to address me instead making me wait for over an hour. This then led to the Returns department telling me it cannot be fixed until later next year. No replacement, no refund.I believe this is ******* because I have only had the TV in my possession for exactly 14 days, and it stopped working properly in less than a week from purchase.

The consultant who sold me the TV is Ephraim Sethabathaba and I believe he knew the TV was defective when he sold it to me because it was returning from somewhere and already had been unsealed. He is the one that requested that the guy who pressed the corner unpack the screen and no one else, even though there were other idle co-workers around me. He's a *****. It is approaching 3 months now since I made the horrible mistake of turning over my money to Game Eastgate.

The store has only contacted me once to verify my address since returning the TV. No updates, no refunds - absolutely nothing. I would just like to get a refund as I have already bought another TV from somewhere else and need nothing further from this store but my money. They don't care about servicing me.