Game Eastgate poor service

I purchased a Samsung tv from Game in Eastgate last week. I had an issue and was told to bring the tv back into store. I asked them to send out a technician but they said that I had to bring my tv back. I lugged my 49 inch tv back to the store which took me about an hour, and then when i got to the store I was told that i should not have brought my tv in as I had to call Samsung and speak to one of there technicians. They refused to help me and the service was appalling.

I will never purchase anything from Game ever again! not even milk!