Game doesn't want to give me a full refund on a broken and rusted gazebo that I did even use it was broken from them I opened the box

Item: Game
Rating: 1
Author: Sikelela N

I bought a gazebo on Friday the 26 of January 2024 to use sat only to open it with short sticks, I then went back to game on Saturday morning to buy another gazebo as it was needed urgently, when I opened it it was broken I could not use it, I went to return both gazebo as the second one was not only broken from the box but it was rusted too, they are telling me there is no guarantee on it, how ? when it was broken from the sealed box now they do not want to give me a full refund. All they ask me is why didn't I call, but they themselves can see it was not used , it's rusted and why after buying an item must I make time to go back as I was working through this past weekend, it's not even 5day yet, there was zero wind, the item was old, rusted and broken but no refund, they didn't want to open it at the store after purchasing

Helpful (0)

Replies (3)

Game's replyOfficial

30 Jan 2024, 18:27

Hi Sikelela, thank you for reaching out. I'm sorry, that both gazebos were not ideal to use as well as being in excellent condition. This is not the quality we pride ourselves on. I've escalated your query to the complaints department, and you will be contacted.

Game's reply30 Jan 2024, 18:27

Official

Sikelela N's updateReviewer Update

31 Jan 2024, 12:59

Day 2 of no full refund, I read their terms and conditions to ten from the slip, they told me that this gazebo has its own terms and I must request them from the head office, they do not have the terms of this gazebo, the head office called me and said they will call the store to resolve the matter two hours later I went to the store, they have not heard anything from the head office, the store manager is no where to be found, I still do not have my full refund, secondly yesterday the gazebo was returned by a whit man and there was no hustle there but as a young black person, i can't read English mos so they are saying to me I must request the terms and conditions of that gazebo to the head office. The terms that should have been said when I was buying the gazebo should like this terms and guarantees are made up just to prevent stock loss and exhange

Sikelela N's update31 Jan 2024, 12:59

Reviewer Update

Game's replyOfficial

31 Jan 2024, 17:17

Hi Sikelela, thanks for coming back to us. Regrettably, I'm unable to give you a different answer. Your query is being dealt with by the complaints team.

Game's reply31 Jan 2024, 17:17

Official

Hi Sikelela, thanks for coming back to us. Regrettably, I'm unable to give you a different answer. Your query is being dealt with by the complaints team.