Game doesn't honor warranties

We bought a Dell laptop from Dionwired in Dec19. Have only used it about 5 times in the past 5 months. In the beginning of June it gave a blue screen and a message saying it needed to be repaired. I took it to Game Mall of the South to honor the warranty. They checked and said it needed to be taken in as the hard drive had crashed but they could not book it in as they were doing a SAP upgrade. 4 Weeks later, they are still not able to honor the warranty and book it in for repairs. Facebook messages are not responded to, no phone calls either. Nobody cares that I spent 15k on a device that is not working. I want my money back if you can't honor this warranty and fix it!