LP
Louise P
1 reviews | Active since May 2020
18 May 2020, 16:00
Game doesn't deliver
I placed an order for a printer online, and payed for it online on 25 April 2020. After 10 workdays passed, I started to phone them to inquire about delivery at which stage I was informed that they had run out of stock. I cancelled the order telephonically on 14 May 2020 and sent an email to confirm this. They promised to call me back to arrange for the refund, but has been quiet since. It is extremely difficult to get a hold of them and they do not answer emails.
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Replies (1)
Game's replyOfficial
21 May 2020, 13:13Hi Louise,
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Kindly note that your request for a refund has been sent to the relevant department and feedback will be provided as soon as possible.
We thank you for your patience.
Reference:# 483019
Kind Regards,
Adi
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Kindly note that your request for a refund has been sent to the relevant department and feedback will be provided as soon as possible.
We thank you for your patience.
Reference:# 483019
Kind Regards,
Adi
Best regards,
Game's reply21 May 2020, 13:13
Official
Hi Louise,
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Kindly note that your request for a refund has been sent to the relevant department and feedback will be provided as soon as possible.
We thank you for your patience.
Reference:# 483019
Kind Regards,
Adi
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience that was caused this is not the type of service we wish to render to our customers and experience we want you to have.
Kindly note that your request for a refund has been sent to the relevant department and feedback will be provided as soon as possible.
We thank you for your patience.
Reference:# 483019
Kind Regards,
Adi
Best regards,