Game doesn't care about their customers, lodged a ***** case 6 months ago, nothing has been done.

There should actually be an option for minus stars as I would give Game stores a minus 5. I was in Thailand in July 2019 when a ********** purchase was made on my account, got back home and emailed the ***** department my documents showing proof I was out of the country. Also should note I live in Gauteng and the purchase was made in Port Elizabeth, they can trace my bank records back to as long as they like they will see I have never even been in PE. I called after emailing my documents to confirm they received it, was then told they did receive it and it will be assigned to case officer ASAP. The problem shouldn't take more than 21 working days. Ok fine, no problem. Fast forward to December 23rd, 2019. HUGE PROBLEM. I can't buy anything because my account is blocked, pending *****. Head up to the credit desk (Here I want to give a HUGE shoutout to the credit desk staff at Carnival Mall, you girls are A+) they call up ***** department, not only was absolutely not a single thing done on my case but they also had no way of helping me do the Christmas shopping I needed to do. Spoke to quite a few "high-up" people who all assured me they will make work of this. Fast forward to Monday, January 6th, 2020. I receive a text that I need to pay my account in order to avoid being handed over. I can't do that, I have no active cards, the old one doesn't pick up my account and can be issued a new one till the dispute has been solved. Was informed by a shift manager at the ***** department that I have to make payments in-store and the store can use my ID # to make payments. Clearly she missed the memo as I was told by the store manager that what she said is impossible to do, they need a card linked to the account or I can make payment via EFT, which the shift manager told me I shouldn't because there is a pending ***** investigation, her exact words were "we advise our clients to pay their accounts in-store with pending investigations as its better that way". The store manager who I spoke to on Monday, January 6th, took down all my details, promising me he would sort this out for me, its Friday today, still nothing. Game doesn't care about their customers they just care about the money, they took away all my options to pay my account due to their negligence on not doing their work 6 months ago when I first emailed them the documents and now they want to report me for not paying my account. So please Game tell me how the hell am I supposed to pay it when all the options I've had was taken away by you???? If you employed staff at head office who actually did their jobs then none of this would have been needed. Its been 6 months and the issue has not yet been resolved, how much longer will this take? How many other people are going through this as well??? Start taking care of your customers Game!