Game doesn't respect customers

People please request the statement of your payments if you're using game account because there are lot of things that are taking place behind your back, and failing to do so will result in a credit that wont come to an end. Yesterday i went to do shopping at game thinking that i still have R 459.00 left on my account but when i get there everything changed as my account was now with 24.00 on it, When i asked how possible is that they told me to go to customer service. We made a call to their offices and it took us some time to resolve the issue as the call center guy was unable to understand how did that happen, He asked me to hold while he was taking my problem to his superiors and it took something like 5-8 minutes for them to find a way out. They told me that there was a mistake by the time they were doing their calculations and i asked them a simple question of saying: \Why didn't they realize that before they can grant a credit"";16/01/17 16:55;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;742773;876241;6;2;0;0;0;0;2;NULL;NULL;NULL;16/01/15 14:48;16/01/15 13:02;Lack of Service;8,41E+12;Accounts;***;I should probably not complain about the service because there is in fact no post sale service at this company at all. I first contacted Bike Life in December in order to settle the outstanding amount on my loan with them. But I only received an out of office alert stating that they are all on leave and will only return in the new year. Everything still normal isn't it? In the new year I picked up the communication again and requested the same. Its nearly two weeks now and probably a 100 emails later and still no resolution except for the one or two email I was CCed on requesting their accounts department to answer me. Last night I received the my first mail from the Accounts department apologizing for the delay and requesting that I send my ID no. Fine I sent it this morning but seriously how many Marius Williamson people are with them with the the exact same cellphone number. I'm also sure that if they just scrolled down in the mail they would have found my ID number....'whichever why, why cant they just have looked it up on their system? Anyhow, I sent them my ID number the morning of this report and at 15:00 I still haven't received anything....Why say sorry then!?!?!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;940363;880113;14;2;1;1;5;3;5;NULL;NULL;NULL;16/01/15 14:14;16/01/15 13:03;False Advertising/ Marketing;JB6440;Operator;***;Ordered the VMMIMI lace 3/4 top NFS - Black (Order #615311) on Thursday 14/01/2016 and received it on Friday 15/01/2016. Very satisfied with the service and delivery BUT what is advertised in the picture is NOT what I received. It clearly says lace top, but it is pictured with the top over apparently the skirts band, so it looks like an above knee dress, and also a snap shot of the \skirts\"" border is placed on the top's adverti*****t so it is advertised as a shortish dress or a top that goes over your buttocks. That is not correct"