KN
Khalulu N
1 reviews | Active since Dec 2009
15 Feb 2016, 07:40
Game doesn't CARE
13 Feb 2016 Saturday afternoon I went to game pavillion to exchange baby walker I purchased for my Daughter. When I got to the customer service told my story to the lady and she told me to wait without explaining why, next thing I see manager Mr Cele coming towards me and my wife. I had to tell him why I am bringing the walker back and he told me that game will not take it back, and that did not sit well with me as the walker is causing irritation rash to my daughter. Then he called another manager Peter who suggested that they send it to the supplier for their input. Now I am asking myself as my baby is now 7months and this is a stage where she needs to be on a walker, what does she use now? Shud we wait for game, weeks, months? Well I am very disappointed on the service I received from the store as a result I am going back to the store at 12 today to demand for new walker, I don't want the money back....I need new walker and will not wait for another day
Helpful (0)
Replies (1)0
Replies (1)
Game's replyOfficial
15 Feb 2016, 13:14Hello khalulu,
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
As already advised by the Store manager we cannot give a credit before the item was assessed by the supplier. The store manager also offered to do what is needed to expedite the matter.
We confirm that management contacted you again and you chose to collect the item. We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
As already advised by the Store manager we cannot give a credit before the item was assessed by the supplier. The store manager also offered to do what is needed to expedite the matter.
We confirm that management contacted you again and you chose to collect the item. We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply15 Feb 2016, 13:14
Official
Hello khalulu,
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
As already advised by the Store manager we cannot give a credit before the item was assessed by the supplier. The store manager also offered to do what is needed to expedite the matter.
We confirm that management contacted you again and you chose to collect the item. We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
As already advised by the Store manager we cannot give a credit before the item was assessed by the supplier. The store manager also offered to do what is needed to expedite the matter.
We confirm that management contacted you again and you chose to collect the item. We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,