Game Does not Take Responsibilty and Bad Service

I recently purchased a Defy washing machine from Game. I received the washing Machine with water in. I was not present to delivery and only discovered the problem when I got home. I did not install or drain the machine as I feel that I purchased a new machine not a used one. I called Game in Canal Walk Century City and was transferred to a few areas only to be advised that the consultant that sold me the item will call me back. The consultant did not call me back, the shipping house did as GAME passed the BUCK to them. I was told that there is nothing that they can do as DEFY tests their washing machines and the water is obviously the result of the testing process. I was advised that GAME can't check every washing machine and that is what I bought so I must deal with it or contact the store again. Needless to say neither GAME or DEFY are interested in their customer as neither one took the time or effort to assist me with my problem that they caused.