GV
Geraldine V
1 reviews | Active since Nov 2017
05 Jan 2021, 13:55
GAME DOES NOT REFUND = DONT BUY ONLINE
its been almost THREE MONTHS now but Game has still NOT refunded me !!!
Good day,
Mymoenie…. I sent my banking details as per email attached on MONDAY 28 DECEMBER 2020 at 16:05, straight after I spoke to May as I said to her I will do.
AGAIN…. My banking details.
Helpful (0)
Replies (3)0
Replies (3)GV
Geraldine V's updateReviewer Update
05 Jan 2021, 14:102021-01-05 TUESDAY 14:00 = i phoned customer care AGAIN and the lady has confirmed that my banking details are on their system = where is my refund???????
bunch of useless *********** staff: LEE, TAMMY, MAY, MYMOENIE, WEBSUPPORT, INFO, CUSTOMER CARE and COURIER IS AN OUTRIGHT **** !!
i have recordings of everything !!!!
bunch of useless *********** staff: LEE, TAMMY, MAY, MYMOENIE, WEBSUPPORT, INFO, CUSTOMER CARE and COURIER IS AN OUTRIGHT **** !!
i have recordings of everything !!!!
GV
Geraldine V's update05 Jan 2021, 14:10
Reviewer Update
2021-01-05 TUESDAY 14:00 = i phoned customer care AGAIN and the lady has confirmed that my banking details are on their system = where is my refund???????
bunch of useless *********** staff: LEE, TAMMY, MAY, MYMOENIE, WEBSUPPORT, INFO, CUSTOMER CARE and COURIER IS AN OUTRIGHT **** !!
i have recordings of everything !!!!
bunch of useless *********** staff: LEE, TAMMY, MAY, MYMOENIE, WEBSUPPORT, INFO, CUSTOMER CARE and COURIER IS AN OUTRIGHT **** !!
i have recordings of everything !!!!
GV
Geraldine V's updateReviewer Update
06 Jan 2021, 16:19for public info: this is Game's reply:
06 Jan 2021, 14:04
Hi there Geraldine,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us as this is not the form of customer experience we wish to offer.
We have an agent dealing with this matter and will revert back to you regarding any feedback.
Once again we do apologize for the inconvenience caused.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
MY REPLY:
2021-01-06Wednesday16:08.
just got off the phone with customer care -6th time i have phoned customer care.
Kgomotso confirmed my banking details are on their system and they do have my correct cell number to phone me back -which i requested that customer care agents phone me back but not one has bothered to do so.
i get excuses like- the manage / supervisor is on a call at the moment so i cant speak to a superior = a load of lies cos call centres have about 5 superiors / team leaders available.
another excuse Kgomotso stated according to the system i have not received mu refund because the fridge had not been received in durban yet which was supposed to arrive there the same day or the next day.
the fridge was collected by LASER LOGISTICS and Zulu s the driver who collected the fridge and took it out my driveway.
whatever happens to the fridge after collection is NOT the client's responsibility.
therefore, it is unthinkable to punish a client for the the lack of communication or INCOMPETENCE of their staff or procedures.
REFUND MY MONEY NOW!!!!
ombudsman requesting evidence and questioning everyone in my timeline from LEE, TAMMY, MYMOENI, MAY.6 customer care agents . .. and now Abdul if he doesnt lift a finger to press PAY THE CUSTOMER THE REFUND !!!!!!
totally INCOMEPETENT AND ********* BUSINESS
disgusting = i have been sharing this spineless, uselessness with everyone
06 Jan 2021, 14:04
Hi there Geraldine,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us as this is not the form of customer experience we wish to offer.
We have an agent dealing with this matter and will revert back to you regarding any feedback.
Once again we do apologize for the inconvenience caused.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
MY REPLY:
2021-01-06Wednesday16:08.
just got off the phone with customer care -6th time i have phoned customer care.
Kgomotso confirmed my banking details are on their system and they do have my correct cell number to phone me back -which i requested that customer care agents phone me back but not one has bothered to do so.
i get excuses like- the manage / supervisor is on a call at the moment so i cant speak to a superior = a load of lies cos call centres have about 5 superiors / team leaders available.
another excuse Kgomotso stated according to the system i have not received mu refund because the fridge had not been received in durban yet which was supposed to arrive there the same day or the next day.
the fridge was collected by LASER LOGISTICS and Zulu s the driver who collected the fridge and took it out my driveway.
whatever happens to the fridge after collection is NOT the client's responsibility.
therefore, it is unthinkable to punish a client for the the lack of communication or INCOMPETENCE of their staff or procedures.
REFUND MY MONEY NOW!!!!
ombudsman requesting evidence and questioning everyone in my timeline from LEE, TAMMY, MYMOENI, MAY.6 customer care agents . .. and now Abdul if he doesnt lift a finger to press PAY THE CUSTOMER THE REFUND !!!!!!
totally INCOMEPETENT AND ********* BUSINESS
disgusting = i have been sharing this spineless, uselessness with everyone
GV
Geraldine V's update06 Jan 2021, 16:19
Reviewer Update
for public info: this is Game's reply:
06 Jan 2021, 14:04
Hi there Geraldine,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us as this is not the form of customer experience we wish to offer.
We have an agent dealing with this matter and will revert back to you regarding any feedback.
Once again we do apologize for the inconvenience caused.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
MY REPLY:
2021-01-06Wednesday16:08.
just got off the phone with customer care -6th time i have phoned customer care.
Kgomotso confirmed my banking details are on their system and they do have my correct cell number to phone me back -which i requested that customer care agents phone me back but not one has bothered to do so.
i get excuses like- the manage / supervisor is on a call at the moment so i cant speak to a superior = a load of lies cos call centres have about 5 superiors / team leaders available.
another excuse Kgomotso stated according to the system i have not received mu refund because the fridge had not been received in durban yet which was supposed to arrive there the same day or the next day.
the fridge was collected by LASER LOGISTICS and Zulu s the driver who collected the fridge and took it out my driveway.
whatever happens to the fridge after collection is NOT the client's responsibility.
therefore, it is unthinkable to punish a client for the the lack of communication or INCOMPETENCE of their staff or procedures.
REFUND MY MONEY NOW!!!!
ombudsman requesting evidence and questioning everyone in my timeline from LEE, TAMMY, MYMOENI, MAY.6 customer care agents . .. and now Abdul if he doesnt lift a finger to press PAY THE CUSTOMER THE REFUND !!!!!!
totally INCOMEPETENT AND ********* BUSINESS
disgusting = i have been sharing this spineless, uselessness with everyone
06 Jan 2021, 14:04
Hi there Geraldine,
Thank you for bringing this to our attention.
I do apologize for the overall experience you had with us as this is not the form of customer experience we wish to offer.
We have an agent dealing with this matter and will revert back to you regarding any feedback.
Once again we do apologize for the inconvenience caused.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
MY REPLY:
2021-01-06Wednesday16:08.
just got off the phone with customer care -6th time i have phoned customer care.
Kgomotso confirmed my banking details are on their system and they do have my correct cell number to phone me back -which i requested that customer care agents phone me back but not one has bothered to do so.
i get excuses like- the manage / supervisor is on a call at the moment so i cant speak to a superior = a load of lies cos call centres have about 5 superiors / team leaders available.
another excuse Kgomotso stated according to the system i have not received mu refund because the fridge had not been received in durban yet which was supposed to arrive there the same day or the next day.
the fridge was collected by LASER LOGISTICS and Zulu s the driver who collected the fridge and took it out my driveway.
whatever happens to the fridge after collection is NOT the client's responsibility.
therefore, it is unthinkable to punish a client for the the lack of communication or INCOMPETENCE of their staff or procedures.
REFUND MY MONEY NOW!!!!
ombudsman requesting evidence and questioning everyone in my timeline from LEE, TAMMY, MYMOENI, MAY.6 customer care agents . .. and now Abdul if he doesnt lift a finger to press PAY THE CUSTOMER THE REFUND !!!!!!
totally INCOMEPETENT AND ********* BUSINESS
disgusting = i have been sharing this spineless, uselessness with everyone
GV
Geraldine V's updateReviewer Update
06 Jan 2021, 16:21btw..... you can pay me the fridge price AND the delivery which will cover the interest i have lost for not having the refund all these months and the airtime and data i have used for THREE MONTHS to get my money back.
GV
Geraldine V's update06 Jan 2021, 16:21
Reviewer Update
btw..... you can pay me the fridge price AND the delivery which will cover the interest i have lost for not having the refund all these months and the airtime and data i have used for THREE MONTHS to get my money back.