GW
Gary W
1 reviews | Active since Feb 2010
05 Aug 2019, 14:59
GAME does not care about Customers
We bought a product, which was to be a surprise Birthday present. Delivery to the recipients area was scheduled for Monday, 05 Aug. When we phoned to check where the delivery was, we were told 'the wrong number had been captured' and delivery had not been scheduled. The Department Manager was very off-hand about the whole situation. Worse experience ever from Game - they just don't care!
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
05 Aug 2019, 16:51Good day Gary,
We sincerely apologise for the inconvenience.
Please send your name, contact number, and at which store the item was purchased to ***. Also, cc in *** and *** with the reference number #192227 so we can resolve this as soon as possible.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We sincerely apologise for the inconvenience.
Please send your name, contact number, and at which store the item was purchased to ***. Also, cc in *** and *** with the reference number #192227 so we can resolve this as soon as possible.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply05 Aug 2019, 16:51
Official
Good day Gary,
We sincerely apologise for the inconvenience.
Please send your name, contact number, and at which store the item was purchased to ***. Also, cc in *** and *** with the reference number #192227 so we can resolve this as soon as possible.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
We sincerely apologise for the inconvenience.
Please send your name, contact number, and at which store the item was purchased to ***. Also, cc in *** and *** with the reference number #192227 so we can resolve this as soon as possible.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
GW
Gary W's updateReviewer Update
05 Aug 2019, 17:35Thank you for your prompt reply Mr Adriaan.
After kicking up a fuss with Store Management (Game - Bayside Mall), the store Manager (to his credit) undertook to deliver the item personally so it did arrive on the recipient's Birthday.
We subsequently found out that Game outsources it's deliveries but the onus is still on the Store to ensure Customer expectations are met.
Anyway, all's well that ends well - but please take note of the lessons.
After kicking up a fuss with Store Management (Game - Bayside Mall), the store Manager (to his credit) undertook to deliver the item personally so it did arrive on the recipient's Birthday.
We subsequently found out that Game outsources it's deliveries but the onus is still on the Store to ensure Customer expectations are met.
Anyway, all's well that ends well - but please take note of the lessons.
GW
Gary W's update05 Aug 2019, 17:35
Reviewer Update
Thank you for your prompt reply Mr Adriaan.
After kicking up a fuss with Store Management (Game - Bayside Mall), the store Manager (to his credit) undertook to deliver the item personally so it did arrive on the recipient's Birthday.
We subsequently found out that Game outsources it's deliveries but the onus is still on the Store to ensure Customer expectations are met.
Anyway, all's well that ends well - but please take note of the lessons.
After kicking up a fuss with Store Management (Game - Bayside Mall), the store Manager (to his credit) undertook to deliver the item personally so it did arrive on the recipient's Birthday.
We subsequently found out that Game outsources it's deliveries but the onus is still on the Store to ensure Customer expectations are met.
Anyway, all's well that ends well - but please take note of the lessons.
Game's replyOfficial
06 Aug 2019, 12:20Good day Gary,
Thank you for getting back to us.
We recognise the challenges of outsourcing deliveries and are always working to improve in all departments.
Happily, however, your item was delivered on time and your friends birthday ended on a high note.
For any future queries do not hesitate to contact our customer service contact centre on *** or email ***.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for getting back to us.
We recognise the challenges of outsourcing deliveries and are always working to improve in all departments.
Happily, however, your item was delivered on time and your friends birthday ended on a high note.
For any future queries do not hesitate to contact our customer service contact centre on *** or email ***.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply06 Aug 2019, 12:20
Official
Good day Gary,
Thank you for getting back to us.
We recognise the challenges of outsourcing deliveries and are always working to improve in all departments.
Happily, however, your item was delivered on time and your friends birthday ended on a high note.
For any future queries do not hesitate to contact our customer service contact centre on *** or email ***.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for getting back to us.
We recognise the challenges of outsourcing deliveries and are always working to improve in all departments.
Happily, however, your item was delivered on time and your friends birthday ended on a high note.
For any future queries do not hesitate to contact our customer service contact centre on *** or email ***.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za