Game does not care about a customer after they got ur money

Game does not care about a customer after u purchased an item......i purchased a Stramm chainsaw with worked for less than 10min. When trying to exchange the saw the manager did not care obout me or the saw. He Jurrie van Aswagen did not even look at the brand new non working chainsaw. On approach he was arrogant, unfriendly.......just trying to avoid helping or having a conversation......this exchange/garentee policy wil cost Game a lot of customers. Now the chainsaw wil be repaired???? I don't want a repaired saw. My money that paid for the saw was not repaired.....