Game does not care

Purchased a fridge from Game Clearwater with strict instruction that it must be delivered on Monday ( Today ) as I put in a days leave to be able to receive it.I have been sitting at home the whole day for nothing. Followed up at 9:00, 12:00, 15:00 , 17:00 with no success. No one could give me a straight answer finally spoke to the manager around 19:00 but could hear in his voice that he did not care but he promised to give me a call back in 5 min, that was a hour ago . Does Game and their senior managers just not care ? . They took my money and promised a service that they could not deliver , absolutely no communication, this is unacceptable!!!!! ... I will be at your store tomorrow morning for a full refund and wil be taking my business somewhere else, I will never do business with Game again and will go out of my way to convince others to do the same . In today's market place you would expect that a company's name and their reputation should count for something but obviously Game does not care !!!