MB
Mieke B

1 reviews | Active since May 2022

16 Feb 2024, 23:33

GAME - DISGUSTING, MANIPULATING, *******

We immigrated to Australia in September 2023 and decided to pay off all our accounts earlier that year which included our Game account.

My husband went in to Game and paid our account in store, oir balance was zero and closed (according to the very rude staff of Kathu, NC).

The motivation behind this was also more than just us moving away, earlier that year we had someone trying to commit identity ***** on our account.

In December of 2023 we received an email from tgeir lawyers stating that we owe them R140, which we refused to pay because our account had been closed. After no communication from them to any of our questions besides the threats of blacklisting my husband, they have no given us a final notice. They are unwilling to find the RECORDED phone call on which my husband canceled his account in store that day. They just ignore our request. We have sent them proof of our final payment, but they still ignore our communication to them.

It's not about the R140 for it's about the way these South African companies ***** from the South African citizens and threaten them even though they, as the company, are in the wrong.

What a disgusting business you are! *****ing, lying and threatening your clients, with no intention of even considering our innocence and previous cooperation.

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Replies (1)
Game
Game's reply17 Feb 2024, 08:13
Official
Hi Mieke, thank you for reaching out. I'm sorry, for the experience you're having after closing your account. Regrettably, all account queries are dealt with by RCS as they are the administrator, and we don't have access to account information.  You will need to contact RCS directly on *** / *** for assistance as you should've requested a settlement letter and settlement amount. I will have your query escalated to our complaints team and you will be contacted. 

Best regards,