CW
Craig W
1 reviews | Active since Aug 2020
23 Oct 2023, 14:24
Game - Disgusting Customer Service
Complete lack of service. Made a purchase online for delivery and was told 2-5 working days. Now day 8, still no delivery and no idea when its going to be delivered. No managers at Game are available to assist. Lots of apologies but no service. They can't even process the cancellation without issues.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
24 Oct 2023, 10:51Hi Craig, thanks for getting in touch. I'm so sorry that you did not receive your order. Please be advised that we will escalate the matter to our senior team for assistance.
Best regards,
Game's reply24 Oct 2023, 10:51
Official
Hi Craig, thanks for getting in touch. I'm so sorry that you did not receive your order. Please be advised that we will escalate the matter to our senior team for assistance.
Best regards,
CW
Craig W's updateReviewer Update
24 Oct 2023, 17:52Finally my delivery arrived today and it is damaged.
Again I phoned Game but no managers are available.
For ten days, not a single manager has been available to take my call or phone me back.
Game now needs to come collect their ******* and refund me.
Again I phoned Game but no managers are available.
For ten days, not a single manager has been available to take my call or phone me back.
Game now needs to come collect their ******* and refund me.
CW
Craig W's update24 Oct 2023, 17:52
Reviewer Update
Finally my delivery arrived today and it is damaged.
Again I phoned Game but no managers are available.
For ten days, not a single manager has been available to take my call or phone me back.
Game now needs to come collect their ******* and refund me.
Again I phoned Game but no managers are available.
For ten days, not a single manager has been available to take my call or phone me back.
Game now needs to come collect their ******* and refund me.
Game's replyOfficial
25 Oct 2023, 10:18Hi Craig, thanks for getting back to us. I'm so sorry for the experience with your delivery. Please be advised we have escalated the matter for urgent assistance. 🙏
Best regards,
Game's reply25 Oct 2023, 10:18
Official
Hi Craig, thanks for getting back to us. I'm so sorry for the experience with your delivery. Please be advised we have escalated the matter for urgent assistance. 🙏
Best regards,
CW
Craig W's updateReviewer Update
25 Oct 2023, 16:51Still nothing from Game. No phone calls, no managers, nothing. Lots of worthless apologies though.
The managers have all been in meetings for ten days according to Game.
The managers have all been in meetings for ten days according to Game.
CW
Craig W's update25 Oct 2023, 16:51
Reviewer Update
Still nothing from Game. No phone calls, no managers, nothing. Lots of worthless apologies though.
The managers have all been in meetings for ten days according to Game.
The managers have all been in meetings for ten days according to Game.
Game's replyOfficial
25 Oct 2023, 18:33Hi Craig, I'm so sorry, your call backs haven't been honoured. An email was sent to you from our finance department regarding your refund. Be assured, your complaint has been noted.
Best regards,
Game's reply25 Oct 2023, 18:33
Official
Hi Craig, I'm so sorry, your call backs haven't been honoured. An email was sent to you from our finance department regarding your refund. Be assured, your complaint has been noted.
Best regards,