Game disappointment

I bought 2 alcatel tablets with my game store account at game store polokwane in october 2020 unfortunately they stopped working and I discovered that I had lost my receipt,I called Rcs customer care for assistance on the matter,I was send a statement of the month I had purchased the tablets in and told to go to the game I had bought the tablets from for further assistance.I went to the store but I was told that the tablets can not be booked in for repairs as I did not have proof of purchase,I then explained that I had called and was sent a statement as proof of purchase but the lady there told me to give them my detail so they can call their head office to send them the proof of purchase and that I will be called back when the proof has been sent as it takes a long time for them to receive such information as they are not the only store asking for assistance from head office.I went to the store on monday and I am still waiting for the call.I ended up taking my tablets for repairs else where because I have to wait for a call then wait again for the repairs.So disappointment coz i thought a big store like game would have been able to assist especially since i bought from my account but going forth I will never buy any phone it any gadget from game coz if u lose the receipt then it's the end.