Game delivering second-hand goods to customer that paid for a brand new product

I bound a new Bennett Read Alphabot HVC401 Robotic Vacuum Cleaner from the game website on the ***4 and on the ***4 got a second-hand, used, scratched and dirty one delivered to my door. I mean the filter is dirty and there was still dirt in the machine. It has scratches like a cat or a dog went to war with it and the protective film is gone or in very bad shape.

I informed their customer service they they have the audacity to tell me that I must drive to almost an hour to game Canal Walk so they can see the the second hand product they sold me and try to assist.

Game come pick up this market place ****, I want my new Bennett Read Alphabot HVC401 Robotic Vacuum Cleaner that i paid for.

Bennett Read Alphabot HVC401 Robotic Vacuum Cleaner Ref 6752 Model: MT-300 Selling Store: G060 Item: 000020