Game delivered a damaged fridge and i still havent got a new one, nor has the damaged one been collected 3 weeks later !!!

On the 23 July I ordered a R6100 fridge from Game, it was delivered on 2 Aug (full 7 working days for delivery to be made - Laser Logistics). it was delivered covered in scratches and dents on all sides and the back black board was peeling, white flakes. the sides have a plastic film on but the front film has been removed (delivered like that), i can see tiny pieces of plastic on the sides and by the water dispenser edges. So it definitely left the warehouse in this condition. i live in the Cape town CBD and the fridge came from CPT warehouse so i dont even understand how the delivery took so long. i rejected the delivery and told the courier guy to take the fridge back immediately and i didnt sign the delivery slip. he told me that he cant take it back and that i must request a return.

I requested the return via customer care immediately on 2 Aug (only method) and after much back and forth, finally on 5 Aug the customer care team handed me over to Tiffany who would organise collection as part of the collections team. She informed me that she is waiting for the courier to give a collection date, she also informed me that the courier guy should have taken the damaged fridge with him after i rejected the order. so the courier was in the wrong here and basically did something ******* by leaving the fridge with me after i didnt sign the delivery slip to acknowledge acceptance of the fridge. On 10 Aug she informed me that collection would happen on that day. I contacted the courier at 11am and he confirmed collection would happen that day, i contacted him again at 3 pm and he said collection wont happen, "they are waiting for a new fridge so they can do collection and delivery at the same time". On 12 Aug, Tiffany contacted me and asked me to confirm collection, i told her the fridge was not collected and i told her what the courier told me, she said "this is the first time she is hearing of this" and thats not their process. She said the process at Game is: Couriers collect the damaged fridge, take it to Game warehouse, the KIC rep will investigate the damage (whether it was Game or couriers fault - Has nothing to do with the customer !!!) then a new fridge will be issued for delivery. Yet again the customer suffers through a tedious process that has nothing to do with them and is not their fault or responsibility !!!. so now i am waiting for collection to be arranged because Tiffany says Game can not collect the damaged fridge and Deliver a new fridge at the same time. its Friday the 12 Aug and collection will probably happen next week and a new fridge only delivered the next week. i can not believe the slowness of Game and the couriers and the amount of miscommunication !!! i cant not believe that Game has my money but i dont have a fridge. I cant not believe that Game let a fridge leave their warehouse in this condition and that they let a customer suffer like this. ive been living 3 weeks without a fridge now. and this will probably continue for the next 2 weeks. i have been informed time after time that Tiffany or the couriers can not expedite the process or change it to make an exception and get me a new fridge faster. I want to speak to a manager and i want a new Fridge ASAP, because this is just ridiculous !!! im sitting with a damaged fridge in my apartment that ive been told i cant use, this fridge is technically not my responsibility because i REJECTED the order !!!!!