Game delaying to refund my money

HelloPeter

I'm have experienced frustrating service from Game online.

I have placed an order on the 24th April 9 days passed with no communication of why they are delaying with my order.

I called online service and spend hours holding for consultant no answer. I went to Cape Gate in store to ask for assistance JACO floor manager was also frustrated to hold for hours with no assistance from online eventually we got through and Renay (consultant cancelled my order) and I was told I will get my refund within 7 to 14 days. I followed up on day 7 and Andisiwe (consultant) also assured me that I will get my refund anytime from 7 to 14 days.

14 days came and I received an sms from Game that I should look out for my order courier will contact me.

I called them again following up on my refund they told me *baby cot* is out for dispatch I will only received R300 for the item they have cancelled. This is so frustrating and I'm 8 months pregnant I asked to speak to manager for assistance as my refund should be R2000 and Bred "manager" said he will contact finance with this and call me back before end of the business and he didn't.

I followed up this morning I was told Bred stepped outside and no feedback on when I will receive my money.

I am frustrated and this stress is not good for my unborn.