Game delaying cancellation & refund

I am disappointed with the service I have received from Game. I placed an order and requested for it to be cancelled on 8 March 2026. It has now been 10 days, and my order has STILL not been cancelled, and no refund has been processed. What makes this worse is that I used Mobicred to make the purchase. Because of Game’s delay, I am now at risk of being charged for an item I never received and already cancelled. This is completely unfair and unacceptable. There has been absolutely no communication from Game no updates, no confirmation, nothing. I am left in the dark while my money is at risk. This situation is extremely frustrating and unprofessional.