GAME & DAWNWING HORRIBLE SERVICE

I AM SOOOOO DISAPPOINTED WITH GAME. I ORDERED ONLINE ON THE 29th NOVEMBER. I ODERED 2 ITEMS. I ONLY RECEIVED ONE! WHEN I CALL GAME THEY SAY THE OTHER PARCEL IS WITH DAWNWING, AND WHEN I CALL DAWNWING THEY SAY THEY DON'T HAVE THE PARCEL. NOTHING WAS EVER COMMUNICATED TO ME TO SAY THEY WILL DELIVER THEM SEPARATELY. I'VE BEEN CALLING THEM NONSTOP AND THEY KEEP SAYING THEY WILL CHEC****!