Game Customer Service

Good day

I returned a kettle I bought at game in July 2022. I explained to the staff that the kettle is leaking water and does not stop boiling automatically.

They advised that the kettle needs to be booked, assessed and possibly repaired if a factory fault is found. I was advised that this process can take up to 21 days.

I asked for a different alternative as I need my kettle because we have a new born baby in our home and this is used to make bottles.

The game and tevo staff are hostile, disrespectful, unaccomodative and non chalant. I spent one hour in the store trying to find a solution but nobody was willing to assist me.

Please find attached supporting documentation and pictures. I received the most disgusting customer service today.