dM
donovan M

1 reviews | Active since Apr 2019

09 Jun 2020, 09:48

GAME CUSTOMER SERVICE

Good day l recently went to Game at Grand Central in connection with a Hisense microwave that l bought and was no longer heating but just turning.

The consultant told me the system was offline l must just leave the microwave and l will get an sms confirming the repair booking.

My worry is even now l have not received the sms and l was even told at the shop that they don't know how long its going to take as they do not know when Hisense will come and collect the microwave.

And on top of this l called Game now as Hisense told me they havent rceived any repair and the manager told me she will get back to me and am still waiting its been 5 Days now

And l do not have any reference or whatsoever as the so called system is still offline for 10 days

0
Replies (2)
Game
Game's reply09 Jun 2020, 10:22
Official
Good day,

We are pleased to inform you we have received your query/complaint at  Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number  #   546436


The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute    
Group Customer Service Advisor
 MASSDISCOUNTERS, t/a Game
 E-Mail: ***

 

 

Best regards,

dM
donovan M's update07 Jul 2020, 10:50
Reviewer Update
am still waiting for Rina to contact me as l have sent an email to her