Game Customer Care poor service on extended warranty

I logged the service request on my extended warranty of my KIC fridge on 14 July 2020, after going in to store at Kenilworth Centre and being told that it has to be logged with the Came Customer Care ***) and received ref. number 593122 and then being told that there is a back log of about week for a technician to be sent out to inspect the fridge. I initially wasn't too impressed by this week lead time, but understanding the impact of Covid-19 pandemic on most business, I was willing to accept it. I then called the Game Customer Care number to follow on 17 July, as I didn't receive any confirmation or updates and was then told by the agent that there is actually a lead time of 2-3 weeks for technicians to inspect appliances. I then requested a contact number or email of a department to escalate my unhappiness about this, as it is absolutely unacceptable that I purchased an extended warranty on an appliance like a fridge which is a necessity in any home, and to be told that someone will only be able to check it out within 3 weeks, and that there is no department to escalate this complaint to. A fridge is not like a toaster or frying pan that you can do without and the inconvenience of not having this attended to within a week, as unacceptable on all fronts. I also only received a SMS late on Friday, 17 July (***), which further angered me, as it seems as if this request was only logged on Friday, and that I may have to wait longer for this technician to be sent out to inspect my fridge which is not cooling at all and most of the items in it had to thrown away, as it was spoiled and I now have to bear the financial burden this too.