Game Customer Care is the PITS

I wish I had read the reviews before making an online purchase with Game.

I placed an order on the 2cnd of July the estimated date of delivery was the 9th,that day came and past with no delivery the only communication from them was an sms on the 4th of July that my item has been dispacted/shipped. I called customer care on the 11th to make a follow-up regarding the order,I was shocked to learn that they couldn't trace/track my order because apparently they couldn't get hold of the warehouse where the item was dispatched from.I was promised feedback on the matter,2 days past still I hadn't heard from them.I made another follow-up call on the morning of the13th of July,I got the same lame story, when I saw that hours had gone by and still I was awaiting feedback I called again and guess what?I got the same story...I made another follow-up call on the 15th response was the same.

Monday I called and told them I wanted a refund, but clearly they didn't take me serious cause my order is still remains active till to this day.I called customer care again today,the response I got today made me blow a fuse I was told my order number/name doesn't show any record of me ordering anything. The agent I spoke to today promised to get back to me before close of business with answers but she has gone with the wind. I asked her to provide me with courier companies that they usually use and none of them have any record of an item that was dispatched to them with my name or order number.