MR
Maryke R

1 reviews | Active since Nov 2020

24 Dec 2024, 04:55

Game customer care

I ordered from game and my order was delayed since it should have been a Christmas gift and I ordered early enough I was really upset and launched a complaint but I must admit that from there on game stayed on it it got delivered on a Sunday! Game phoned me on Monday to check whether I did receive it and then i thought about it.... the day I bought it Game handed it over to the couriers and then it went sideways. The couriers online tracking is off you struggle tk contact them I am still waiting for them to reply 4 days after contacting them and package has been delivered already. I must admit I do not think Game was the bad service provider this time but they must start to use couriers that can keep up with their speed. The WhatsApp service from Game is a bit frustrating having to talk to a new consultant each time but at least they kept me in the loop and like I said phoned to check up on delivery. Game customer service really tries their best to help thank you!

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Replies (1)
Game
Game's reply24 Dec 2024, 08:24
Official
Hi Maryke, thank you for your feedback. Rest assured; we are looking at our service delivery across the board.