Game customer care a Waste of time

I contacted Game to query the price of their two Iphone 6 at R199 on contract as this was published on their pamphlets. I was told that they would escalate to management as to whether they could honour the price advertised.

I had already checked at a game store in Waterfall and they had not displayed in store any price misprint and was only told by the consultant at the desk that it was a misprint. I had prior to checked online under their catalogue error page and it was not listed there. I have a screenshot of this.

I was told I would receive feedback within 24 hours and I had called on spoke to Blue on 29/04/2019. I didn't receive any feedback so I called back and spoke to Shanti on 06/05/2019 and was told their system is offline and she would get Blue to call me back.

I only received a call yesterday 14/05/2019 to tell me that they would not honour the deal and they had made attempts to fix their error but in actual fact it wasn't enough and people went out of their way yet were let down.

Then further time was wasted logging it with customer care as stated above. Game really needs to get their act together I certainly will not purchase there again, their competitors are much more customer focused and actually do what they say. I have had first hand experience with this. Word of mouth is a powerful tool!

All game customer care can say after 16 days is sorry ten times. It's not good enough.