Game Cresta Prides itself of Bad Customer Service

As a regular customer, I made to a purchase of up to R18494,00 at Game Cresta, soon after payment Is notice a yellow piece of paper written FAULTY as I was about to exit,while the security was checking my goods verifying if all my items were barcorded. The yellow piece of a paper contained the barcode,I then approached the store manager and the sales consultant who both gave me great customer service,I asked them if I could have the item refunded as I had already paid but I was told not to worry as it was under a 2 year guarantee and I was happy and I took their word.

On the 4th of August 2021, I then decided to have the item booked in for repair and I explained everything on how the item was known by the store manager and the sales consultant as I previously approached them for a replacement or a refund soon after purchase. The item was successfully booked in for repair until on Monday the 16th (16h45) 2021, I received an SMS saying I should collect the item as it was back from a repair agent. I was away for work but decided to to travel and collect my item on Tuesday the 17th 2021 and I was happy as I drove back to work. I tested the item the next day as I had time to find that the item was never repaired and was never even sent out for repair but I was just being fooled or taken for granted as I have been a regular in the business.

I went back to Game Cresta on Thursday, taking another long journey as I am currently on a business venture in another province. I told them of their bad customer service and needed help but no one helped,it was lies after lies and I informed them that I have already informed Massmart Customer help desk and could only forgive them because of the excellent response I received from Sideeqah Booth who committed to assist me.

I am not happy with Game Cresta Customer Service,it is misleading and pathetic especially in such times that the pandemic requires readiness and a willingness to assist customers in an environment like that. I will never give them support ever again in whatsoever business I may be interested in doing with them as I do to other local retail stores.

A very UNHAPPY CUSTOMER MC Rapjapji ***