GAME CRESTA MANAGER LEE, CARES NOTHING ABOUT GAME CUSTOMERS.

i went & bought a stove at game cresta on the 05 of october, i paid for the stove to be delivered to my adress and was told that it would be by my house on the 7th or 8th as the stove was at their warehouse. that week passed by and i hadnt heard anything from the mass mart retailer, then i called in on monday & was assisted to check what happened with my order, then there store realised that my order was captured with the wrong delivery details and the store made mention that they have the same stove in store that they'll send to me on that monday. i told them that i am usually home after 4pm & i was told that it would be there latest 4h30pm, now i just moved into new place that doesnt have a stove and i have called an electrician to come assemble & connect the stove for me as i was reassured that the delivery will happen. at 17h40 after i have been trying to get the electrician not to leave, i call the store to ask how far are they, the store says there was a miscommunication with dispatch & that they cant deliver the stove, i had to pay the electrian R550 callout fee and scheduled another appointment for the next day.

the next day game delivers the stove & i call the electrician to come & connect the stove for me, when they take the stove out of the box, we reliase that that wasnt the stove that i bought, its small & looks nothing like the one i bought. i had to stop connecting it, pay the electrician another R550 call out

next day again, i call game and theres no one wanting to assist or support me, i asked to speak to the manager whose name im told is Lee, and i was told that his line was busy, i left Lee 3 messages and he didnt get back to me.

i am frustrated, been 2 weeks without a stove at a new house, a very reputable store has a manager in place thats not customer centric, who is not eager to assist, who doesnt want to do his job and reassure customers that they are heard & their frustrations are listened & will later be catered for.

i am writing this review and till now after 6 hours game store manager Lee hasnt contacted me to advise how they are going to see to it that i get the service they were supposed to give the first time when i was in store, this is an unpleasant customer experience for me.