Game-Cresta Mall(Caroline)

So I decided to get my baby a walking ring during my work lunch break on the 30th Aug, I had actually planned on going to Checkers store as i had seen their catalogue the previous day. However due to Game being the nearest store when using entrance 11 of Cresta Mall I decided to rather opt for Game . I get the walking ring from the baby aisle and go to the till and was assisted by a very nice lady by the name of Mashokela Maebana, so while she assists me I'm reminded of the price beat that the store has. I enquire with the cashier and she explains how it works and I decide i want to "beat" as the price at Checkers was R20 lesser. The cashier(Mashokela) calls Caroline who I believe could be a supervisor to assist with my request. Caroline did not greet me just wanted to see the catalogue on the phone and walked away without excusing herself or explaining what the next process would be, I stood at the till like a desperate and stupid customer waiting for a R20 difference on my slip with no feedback(I mean she could have made me aware of what we are waiting for)from Caroline who was looking at me from across the floor as i walked out of the store after I decided to just purchase the walking ring without the price beat cause clearly i was going to wait for hours. Caroline knows nothing about customer service, customer excellence or customer integrity makes one wonder how she got a senior position. Pathetic attitude for a customer service environment.