HM
Hugo M

1 reviews | Active since Feb 2012

15 Oct 2015, 17:55

Game Cresta do not know how their promotions work

I went to Game Cresta and noticed that they have a topup cellphone contract with two phones for R79/month. <br> <br> I confirmed the expiry date on the pamphlet at the display (Intending to come back later), but decided to do the deal there and then. <br> <br> After 2 hours of the people manning the counter scratching their heads, making calls I managed to get things done and get to the till....only to have to wait for a client that did not have cash to go draw money....How they justify making 6 customers wait so long for 1 customer is beyond me. <br> <br> Anyhow. I was unable to get the R79 deal and after much hassle managed to find a manager. This person proceeded to tell me that the deal has expired. I then had to educate him in how to read the numbers representing the expiry date. <br> <br> They then eventualy promised (after much head scratching and blank stares) that they would process it at the new R99 price but make sure I only pay R79...of course I knew better than to accept. I instead suggested they charge me R99 and give me R500 Game voucher to make up difference (+R20 for waiting for so long). The manager agreed and then proceeded to short change me the R20 after agreeing. <br> <br> This is beyond a joke.

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Replies (1)
Game
Game's reply18 Oct 2015, 15:47
Official
Hello hmcd101,

We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.

Store management will investigate this matter and will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73