GAME COULDN'T GIVE A DAMN!!!

My mother bought a Tv set from the above mentioned store. I paid for it even though i live in Gauteng. The speaker of the set in question apparently was dysfunctional, and seen that the set was still under warranty i advised her to take it back. She were told that they would let her know when the TV would be fixed. This was on the 09/11. She received a slip with nr 9661.I called the store on 21/11 and spoke to Callie. She promised to call me yesterday 23/11 and update me. Im still waiting. Please note- I couldn't give a damn if you still waiting for feedback from your repairer. Follow up, call them and let the customer know.How difficult is that? My mother is a pensioner , living alone and her TV is way of passing time.She has nothing to do now. Please can you refund her to go buy a Tv set elsewhere seen that there is no customer service, or concern to say the least!!!