Game Clearwater - Shocking Service & Zero Accountability!

I purchased a Defy Glasstop Hob/Oven from Game Clearwater, Johannesburg on 23 June 2024, which includes a 12-month warranty. On 1 January 2025, while in use, the glasstop cracked and shattered into pieces. My wife immediately reported the issue via email to *** on 2 January 2025—no response to this day. A week later, I called the Mass Discounters call center and spoke to Chuma, who requested details via email, which I sent on 9 January 2025. By 17 January, I had received no feedback, so I followed up again. On 20 January, Winnie Dukwe reached out, escalating the matter to Game. She consistently checked in, but Game itself did absolutely nothing. Finally, on 25 January 2025, I received a call from Lucas, the so-called store manager at Game Clearwater. His tone was disinterested, confused, and unhelpful—he had no idea what to do. He promised that someone would assess the stove on Monday, 27 January. Nobody called. Nobody came. From 28 January onwards, I repeatedly called Game Clearwater, but Lucas is either "not in for the day" or I'm transferred to a dead line that never gets answered. The staff’s telephone etiquette is disgraceful—I can’t even finish a sentence before being dumped into a ghost line that rings forever without answer. Desperate for a response, I emailed Mass Discounters again on 4 February. Four days later, I got a call from Lungwe (or similar name), who promised a resolution. Since then? Silence. Today is 19 February 2025. NOTHING. This is by far the worst customer service I have ever experienced. Game has zero respect for their customers, zero accountability, and zero effort to resolve issues caused by their faulty products. Game Clearwater & Mass Discounters - what is your excuse?