Game clearwater has no process on layby process and useless delivery service

Game clearwater had no since of process or direction on customer service. Layby a freezer that cost R4000.00 on the 24 Aug over two month. Pay R2000 first month then struggle to pay the rest as the freezer price came down to R3699. After paying a focues R2000 and not R1700 that would make more sense.as pre layby had to wait for more hour for them to reimbur*****t the R300.Then waiting again to pay R262 for delivery. Finally payed and now been waiting for my delivery . It's the 4th Sep and they don't know where the freezer is .no one calls to follow up. No one answer the in store phone number. Had to call head office to lay a complaint. Whet to the store on the 3rd Sep to get my money back as no one knows where the freezer is and can't get hold of the delivery company. Now have to wait for the delivery company to take the freezer back before I can get my money. Last time I buy any thing from game clearwater as the staff is ***********, no process on how to pay for a layby and the store manager will ignore you, had to raise my voice foe the staff to take me seriously. I will give them 0 star rating 1 is way to much.