MB
Matthew B
1 reviews | Active since Aug 2015
09 Jul 2020, 16:40
GAME CLEARLY DOES NOT YOUR MONEY!!!!!!
I have been trying to contact my 2 closest Game stores ( Canal Walk/Kenilworth) and there call center for 2 days to check stock on 2 items I want to buy, I have made about 30 calls in total, either they do not answer or when they do I ask for TV/Audio and get put through to accounts. There live chat service answer but then ignore you and the agent just ends the chat. I even emailed them and got a generic reply which had a staff members email which I then emailed and again was ignored. I would think given the current economy and lack of business due to COVID-19 that Game would do their utmost to actually assist customers and make sales, but apparently they don't need the money and I am better off spending my money elsewhere. Oddly enough that is exactly what the call center agent said when I eventually got through to them cos even she could not get hold of either store as well. .
Helpful (0)
Replies (5)0
Replies (5)MB
Matthew B's updateReviewer Update
09 Jul 2020, 18:03This does not help at all, Rina Taute is the same person I emailed earlier today and have had no reply at all from her!!!!!
Game are absolutely PATHETIC!!!!!!!!!!!!!!!!!
Game are absolutely PATHETIC!!!!!!!!!!!!!!!!!
MB
Matthew B's update09 Jul 2020, 18:03
Reviewer Update
This does not help at all, Rina Taute is the same person I emailed earlier today and have had no reply at all from her!!!!!
Game are absolutely PATHETIC!!!!!!!!!!!!!!!!!
Game are absolutely PATHETIC!!!!!!!!!!!!!!!!!
MB
Matthew B's updateReviewer Update
10 Jul 2020, 09:19"the stores will contact me out of this forum and it was escalated to them"
Why not just admit you are not only embarrassed by the lack of service being given for everyone to see but also accept it as a norm from Game.
You mean the same stores that couldn't even be bothered to answer their phones - you joking right!!!!!!!! If they can't be bothered to answer answer a phone I sincerely doubt they could be bothered to follow up on this!
In other words you fobbing off the pathetic service on them!
Why not just admit you are not only embarrassed by the lack of service being given for everyone to see but also accept it as a norm from Game.
You mean the same stores that couldn't even be bothered to answer their phones - you joking right!!!!!!!! If they can't be bothered to answer answer a phone I sincerely doubt they could be bothered to follow up on this!
In other words you fobbing off the pathetic service on them!
MB
Matthew B's update10 Jul 2020, 09:19
Reviewer Update
"the stores will contact me out of this forum and it was escalated to them"
Why not just admit you are not only embarrassed by the lack of service being given for everyone to see but also accept it as a norm from Game.
You mean the same stores that couldn't even be bothered to answer their phones - you joking right!!!!!!!! If they can't be bothered to answer answer a phone I sincerely doubt they could be bothered to follow up on this!
In other words you fobbing off the pathetic service on them!
Why not just admit you are not only embarrassed by the lack of service being given for everyone to see but also accept it as a norm from Game.
You mean the same stores that couldn't even be bothered to answer their phones - you joking right!!!!!!!! If they can't be bothered to answer answer a phone I sincerely doubt they could be bothered to follow up on this!
In other words you fobbing off the pathetic service on them!
MB
Matthew B's updateReviewer Update
10 Jul 2020, 11:54So a guy called from Canal Walk Game only to be told nobody has stock but I can order on line.
And obviously on line has a delivery fee so this is nothing but a CON to make you spend more money on a delivery fee. In addition, does logic not say if I wanted to buy on line I would have done that in the first place and not wasted my time spending 2 days trying to contact your stores!!!!!!!!!!
And obviously on line has a delivery fee so this is nothing but a CON to make you spend more money on a delivery fee. In addition, does logic not say if I wanted to buy on line I would have done that in the first place and not wasted my time spending 2 days trying to contact your stores!!!!!!!!!!
MB
Matthew B's update10 Jul 2020, 11:54
Reviewer Update
So a guy called from Canal Walk Game only to be told nobody has stock but I can order on line.
And obviously on line has a delivery fee so this is nothing but a CON to make you spend more money on a delivery fee. In addition, does logic not say if I wanted to buy on line I would have done that in the first place and not wasted my time spending 2 days trying to contact your stores!!!!!!!!!!
And obviously on line has a delivery fee so this is nothing but a CON to make you spend more money on a delivery fee. In addition, does logic not say if I wanted to buy on line I would have done that in the first place and not wasted my time spending 2 days trying to contact your stores!!!!!!!!!!
MB
Matthew B's updateReviewer Update
12 Jul 2020, 09:05WHY AM I NOT SURPRISED THAT GAME DOES NOT HAVE THE GUTS TO REPLY TO MY LAST UPDATE UPDATE ABOUT TRYING TO CON PEOPLE INTO BUYING ON LINE SO THEY CAN MAKE EXTRA MONEY OFF DELIVERY FEES!!!!!!!!!!!!
MB
Matthew B's update12 Jul 2020, 09:05
Reviewer Update
WHY AM I NOT SURPRISED THAT GAME DOES NOT HAVE THE GUTS TO REPLY TO MY LAST UPDATE UPDATE ABOUT TRYING TO CON PEOPLE INTO BUYING ON LINE SO THEY CAN MAKE EXTRA MONEY OFF DELIVERY FEES!!!!!!!!!!!!
MB
Matthew B's updateReviewer Update
12 Jul 2020, 09:05Update: Kenilworth Game called - guess what, out of stock of the item but offered me a DEMO model TV at a discounted price - THE SAME PRICE IT IS ADVERTISED FOR!!!!!!!!
So you honestly expect me to pay normal price for a USED TV!!!!! And here I thought the pathetic service could not get any worse but some how Game manages to do just that.
And lets not mention Tammy Lockman who emailed to say she is trying to call me, I emailed her back asking her to call again and STILL WAITING ON THAT CALL since 10/07 at 11:55.
PLEASE PEOPLE I BEG YOU BUY FROM ANOTHER RETAILER - DO NOT WASTE YOUR TIME OR MONEY AT GAME STORES, THEY HAVE ZERO REGARD FOR CUSTOMER SATISFACTION AND OBVIOUSLY DO NOT NEED THE MONEY SO RATHER SUPPORT STORES THAT ARE WILLING TO GO THE EXTRA MILE.
So you honestly expect me to pay normal price for a USED TV!!!!! And here I thought the pathetic service could not get any worse but some how Game manages to do just that.
And lets not mention Tammy Lockman who emailed to say she is trying to call me, I emailed her back asking her to call again and STILL WAITING ON THAT CALL since 10/07 at 11:55.
PLEASE PEOPLE I BEG YOU BUY FROM ANOTHER RETAILER - DO NOT WASTE YOUR TIME OR MONEY AT GAME STORES, THEY HAVE ZERO REGARD FOR CUSTOMER SATISFACTION AND OBVIOUSLY DO NOT NEED THE MONEY SO RATHER SUPPORT STORES THAT ARE WILLING TO GO THE EXTRA MILE.
MB
Matthew B's update12 Jul 2020, 09:05
Reviewer Update
Update: Kenilworth Game called - guess what, out of stock of the item but offered me a DEMO model TV at a discounted price - THE SAME PRICE IT IS ADVERTISED FOR!!!!!!!!
So you honestly expect me to pay normal price for a USED TV!!!!! And here I thought the pathetic service could not get any worse but some how Game manages to do just that.
And lets not mention Tammy Lockman who emailed to say she is trying to call me, I emailed her back asking her to call again and STILL WAITING ON THAT CALL since 10/07 at 11:55.
PLEASE PEOPLE I BEG YOU BUY FROM ANOTHER RETAILER - DO NOT WASTE YOUR TIME OR MONEY AT GAME STORES, THEY HAVE ZERO REGARD FOR CUSTOMER SATISFACTION AND OBVIOUSLY DO NOT NEED THE MONEY SO RATHER SUPPORT STORES THAT ARE WILLING TO GO THE EXTRA MILE.
So you honestly expect me to pay normal price for a USED TV!!!!! And here I thought the pathetic service could not get any worse but some how Game manages to do just that.
And lets not mention Tammy Lockman who emailed to say she is trying to call me, I emailed her back asking her to call again and STILL WAITING ON THAT CALL since 10/07 at 11:55.
PLEASE PEOPLE I BEG YOU BUY FROM ANOTHER RETAILER - DO NOT WASTE YOUR TIME OR MONEY AT GAME STORES, THEY HAVE ZERO REGARD FOR CUSTOMER SATISFACTION AND OBVIOUSLY DO NOT NEED THE MONEY SO RATHER SUPPORT STORES THAT ARE WILLING TO GO THE EXTRA MILE.