GAME CHARGES, EVEN THOUGH ACC PAID UP

Game stores<br> We had bought something on our game account in this year, and then we paid it up the following month R7500 to be exact \CASH"we paid. Then 4 months later we received a lawyers letter stating that we owe them R303 and that our name will be listed??<br> Firstly all our other accounts are paid up to date \""zero balance\"" but we don't get charged anything"