GAME CHAIN STORES = USELESS !!!!!!!

I purchased a Defy fridge from Game in Brits Mall in April 2016. The fridge has a 5 year warrantee and is valid until 2021. I have since moved to Heidelberg and have experienced problems with the fridge. During the move I seem to have lost my receipt that is needed for proof of purchase and to claim for the warrantee. I have contacted Game in Brits Mall with the date of purchase, to assist me with a copy of the receipt so that I can try and resolve this issue. Every time someone tells me that it is not possible and they have to contact their head office for that info.... Isn't that customer service to try and help the customer when they seem to have a problem? It has been now 8 months and still no feedback from Game in Brits Mall. Absolutely PATHETIC....

I have since gone to Game in Heidelberg Mall to try and get some assistance...... I first gave through all my details with date of purchase in 2016. After no feedback after 3 weeks, I went back to Game in Heidelberg Mall where I was told they need to see the bank statements so that they are sure they have the right date. I left and got what they requested. After emailing these statement to them, I was told that no such purchase could be found and they needed the serial number on the fridge. This was again emailed to them where after I was told there is no such serial number available..... Do people think I create serial numbers at home for fun?

I then forwarded the model number as requested and again got a reply that it was not sufficient information.

The feedback proves to me that no one at any Game store in SA is willing to assist a customer in need. How difficult can it be to go back in the records and find the purchase on that specific day?

The reason why I purchase at Game is in the event of moving or traveling so that another store can assist when needed. Isn't that what a 'Chain Store' is supposed to offer customers?

Really disappointed and definitely not supporting Game anywhere in SA ever again......