Game Centurion sold me a cracked TV on Black Friday and they refusing to take tv even though they didn’t check it if it’s in the correct state prior to selling it

Good day,

I like to lodge a serious complain over the service I’m got from Centurion Mall (Game Outlet).

I bought a Sumsung 49 incl TV on Black Friday (3:34am) in the morning.

The TV wasn’t verified that it’s working properly and wasn’t not switched on. They sold it straight in a box.

The reason why I bought it was to surprise my mother as a Christmas present. When I opened the TV there is crack on the screen.

I phoned Samsung to explain the issue they sent a technician to check it and he confirmed it has an internal crack. When I took it back to Game they refusing to take it back even though they do acknowledge that on Black Friday due to high demand of TVs they didn’t check it.

Can you kindly assist me as I can’t waste R8000 just like that. The tv is now to Game in Amanzimtoti and they don’t want to issue credit prior to Centurion approves it and they refusing without even going through footage.