GAME CENTURION MALL TERRIBLE CUSTOMER SERVICE

on Monday the 29th of November 2021 i went to Game Centurion Shop 333 to buy a fridge. I bought a fridge and TV stand (Order nr: ***), it took sales team more than 30 minutes to capture my order as they were struggling with the system. and they promised me that they will deliver tomorrow the 30th of November, I paid R8910 and left. Tuesday they delivered the TV stand and didn't deliver the fridge, The delivery guys said they should deliver the fridge on the 1st of December. The 1st of December I called Centurion i spoke to Mampuru who told me they will deliver the fridge Thursday or Friday. They didn't deliver and Friday the 3rd of December I called Game Centurion i got Mampuru again who told me they will deliver the fridge, And this time he was very very rude to me. then i told him that i bought a fridge on monday the 29th and i haven't got any update from them, when i call i don't even get help. Saturday the 4th I called Game Centurion Again and still they didn't do follow up and they told me they will call me when they are coming to deliver. I then went to game store centurion and asked to speak to the branch manager Mampuru refused and he was they were not even wearing name tags on their section. i spent 45 to 60 minutes in game store to get my refund. the only time they did follow up about the fridge was when i was in store asking for my refund. they transferred me from pillar to post and they still refused when i asked for branch manger. The only time i managed to get help was when i was sent to Excellence who called the branch Manager. And the Branch Manger sent Clive to come and assist. I was happy the way Clive and Excellence tried their best to assist (This 2 i remember their names because they where wearing their name tags). But as for Mampuru and his colleague they were the reason i had to take my refund. After that i went to Makro centurion i found the same fridge and it was R500 less than the price at Game. I bought the fridge and Makro delivered the same day.

Thank you Game Centurion. Mampuru and his team for your Terrible Customer Service. Thank you Clive and Excellence for you pure hearts and willingness to help customers without judgement. And thank you