Game Centurion: Fridge Nightmare

I bought a Defy fridge last year on 12 May 2018, I paid cash for the fridge the amount of R4999 with delivery fee. When the fridge got delivered, I noticed that it was not in a fridge cardboard, but only wrapped in bubble plastic. The rubber inside of the fridge started to come loose and fell out. I reported the matter to Game in Centurion on 17 January 2019 and they sent out people to come fix it. Todate, the rubber of the fridge more than 5 times already. They refuse to replace this fridge with a brand new one, I have been patient for almost a year now and going to the branch every month has become a nightmare. I experience bad attitude each time the staff see me, because they know I am there to report the same problem.

Please help me.

Regards Fadzai