Game Centurion delivers Poor Customer Experience

Item: Game
Rating: 1
Author: Mokgadi P

I bought a fridge on Wednesday and it was to be delivered Thursday after 3pm .. I called just after 4pm and was told they will definitely deliver since they knock off 6pm on the deliveries.

When I called 6:30pm, the store was closed. I don't like nonsense and what Game Centurion has led me to experience is incompetence and unprofessional customer service.

What's up with the empty promises ... What's the problem with pursuing excellent customer experience ... I'm disappointed and think I need buy refund I'll buy the fridge from Makro!!!

Can't even be trusted with a once off transaction, what is I had to go on a long term relation with Game ...

Very bad!

Helpful (0)

Replies (2)

Game's replyOfficial

01 Nov 2019, 10:12

Good Day Mokgadi

Thank you for bringing this to our attention.

We apologize for any inconvenience this has caused you. I have escalated the matter through to management. You may expect to be contacted by management within the next 24hours. The reference for your complaint is "Complaint #264142"

Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game's reply01 Nov 2019, 10:12

Official

Best regards,

Mokgadi P's updateReviewer Update

01 Nov 2019, 20:42

Thank you.

I spoke to Nelson, the outsourced delivery company manager and he convinced me that there was incomplete information on address and the cellphone number provided had an erroneous digit. (Of which I confirmed on the paperwork they were provided).

I am now happy and thanks Game for resolving this issue ASAP.

As always, see you soon!

Mokgadi P's update01 Nov 2019, 20:42

Reviewer Update