Game centurion & Defy

I reported a damaged stove to game that is covered by warranty on 27 June 2023. The stove has been repaired 3 times before under warranty, the same computer box keeps mulfunctioning & replaced before. It is is now 32 days after the incident was reported & I still have not received assistance from both game & defy only apologies, excuses & promises to get back to me with a solution. To date the stove is still not fixed. Head office managers are not returning messages because their days are spent in meetings. Game & Defy are the pits when it comes to customer service. Managers are too important to return calls not respond to emails.