1 reviews | Active since Sept 2015
<p>I have been patient, I have been nice and above all I have been accomodating, however this cannot continue any further. I went to Game Cresta on Friday the 8th of July to 1. Upgrade a current contract 2. Apply for 2 lines. The contracts could not be concluded beacuse of the 3d system that was offline. I was advised to return on Saturday, which I did. I app**** for 2 phones on the u choose flexi 110 for R99 per month. I also upgraded my own phone. i was informed that the 2 new lines will not require sim swops as the current sims could be "cut" and used. I received the 3 phones, however on Monday I was called and informed that there was a slight problem, as the lady "forgot" to add that I needed to pay a R150 upgrade fee and that the 2 new lines will in fact require sim swops. I was nice enough to go back on Tuesday and pay the R150 and also do the 2 sims swops. I was assured everything is now sorted, so imagine my surprise to find out that the 2 new lines were incorrectly done as u choose flexi 55 accounts and not u choose flexi 110, this is not acceptable it is unaccpetable practise and very unprofessional - so many things have gone wrong with these 2 new lines and the updgrade, I need this sorted ASAP, I can no longer be calm and collected about this at all!!!!</p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Please allow Senior Management to investigate this matter where after they will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Please allow Senior Management to investigate this matter where after they will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Thank you for the feedback, your URGENT attention on the matter would be much appreciated as this has been ongoing for far too long now
Thank you for the feedback, your URGENT attention on the matter would be much appreciated as this has been ongoing for far too long now
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