Game card not accepted at Pep or Ackerman's as advertised!!!

I opened my Game Store card in 2019, however I did not use It as I did not need it.

Yesterday I saw a few items that I wanted and decided to remove the block.

I removed the block on my game card yesterday after submitting my i.d with the 3 sample signitures.today I went to use my card at pep.after doing over 2 hours of shopping I get to the the till and my card fails to go to through .I called twice of which I spoke to Megan from ***** and was advised the blockage was removed.i went back and scanned all he items only for the transaction to be declined again. I went back again before the branch could close. I spoke to Andrew who first told me that that my Account was closed in the then asked him I'm how is your that t possible when I just swiped my card and my transaction was successful but when I'm trying to swipe for my purchases It declined. He then went on saying that I need a card replacement which I do not understand as my card worked fine when I used it for airtime. He is then says that i must go to Game which is 20 min away for a card which I am sure I do not need as my card worked for the the airtime. Andrew also said that my account was closed but t the I did a credit report last week and my Game card still reflects as an active account.

3 different consultants and not one person who knew how to resolve this matter.

I have never been so embarrassed and humiliated in my life nor have I ever experienced such inconvenience and such poor customer service.

I will be sure to advise all my friends and family to avoid all RCS products as they may suffer the same unfortunate fate as me.

FYI I have explained this entire situation over 3 times to the consultants at RCS