1 reviews | Active since Jul 2016

06 Sept 2019, 18:59

Game Card *****

***** on my GAME store card amd no one responds. I received a message of purchases made on my card (which has been paid off for a very long time) I immediately phone (no answer so I email) and request that its ***** that it needs to be investigated and that my card should be blocked so we can stop further purchases. Nope none of the above happens and a week later another sms for another purchase. Now im furios another email then someone from RCS responds with send us your id and card nr. A week later oh there has been two purchases on your card if its not u then get affidavit etc etc and email to disputes. I have done all of this and gotten my attorney involed but still no response. NOW I GET A. MESSAGE YOUR ACCOUNT WAS DUE 1 SEP ( and theres interest and insurance etc on there.). Worst of all on my Game app (which I had to download because Game never answers emails or calls) the purchases was made at Shoprite and Usave???? How is that possible? I need answers now. GAME /RCL GET YOUR ACT TOGETHER. HOW DO YOU OFFEER CREDIT FACILITIES BUT NO SECURITY.

0
Replies (4)
Game
Game's reply07 Sept 2019, 10:07
Official
Good day,

We sincerely apologise for the experience and inconvenience.

Please send your contact number, alternative contact number and email address to *** and cc *** so we can escalate this matter and come to a resolution.
Use the reference number #218105.

Kind regards,

Brad Adriaan

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply07 Sept 2019, 10:07
Official
Good day,

We sincerely apologise for the experience and inconvenience.

Please send your contact number, alternative contact number and email address to *** and cc *** so we can escalate this matter and come to a resolution.
Use the reference number #218105.

Kind regards,

Brad Adriaan

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply09 Sept 2019, 14:35
Official
Good day Lucy,

I trust you are well.

Please send the details requested with the reference number #218105 so we can look into this matter.

Kind regards,

Brad Adriaan

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply11 Sept 2019, 14:40
Official
Good day Lucy,

I trust you are well.

Please send the details requested with the reference number #218105 so we can look into this matter and try to come to a resolution.

Kind regards,

Brad Adriaan

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,